The Challenge
Bermondsey Bar & Kitchen had everything going for it - a buzzing location, a strong menu, a great drinks list, and a steady flow of guests.
But behind the scenes, their tech setup was slowing them down.
A POS not designed for restaurants - limited features, clunky workflows, and no real way to handle their mix of dine-in, events, and high-volume bar service.
An unstable QR ordering system - guests would scan and order and 45 minutes later the bar still wouldn’t have a ticket, or they had multiple tickets printing for the same single order. Not the kind of “surprise” you want in service.
Unreliable WiFi - it dropped out constantly, causing more disruption for both guests and staff.
Finger-pointing between suppliers - the POS team blamed the QR provider, the QR provider blamed the WiFi, and no one was taking ownership.
The result? Slow service, missed upsell opportunities, stressed staff, and an Ops team who felt like a full-time tech support line.
Our Approach
We started with a full tech audit - mapping every system in use, identifying gaps, and documenting the points where service was breaking down.
Then we focused on four core fixes:
Replace the POS with a hospitality-first system
We introduced Lightspeed Commerce for a smoother workflow, better userbility, restaurant-specific setup, and easy integration with other tools.Upgrade QR ordering with a system that works
storekit provided a fast, branded ordering experience - no app downloads, no crashes - that links directly to the POS. Dreamy.Improve connectivity from the ground up
CaptiveWiFi installed a reliable, high-speed network designed to handle guest and staff needs without bottlenecks. And even installed a backup option should the wifi ever drop out.24/7 support
Its no surprise that the Ops team were worried about such big changes with lack of support. But we, alongside Eposibility, were able to leave them feeling confident that we had their backs if shit ever hit the fan. And we’ve been with them ever since.
The Outcome
With the new setup:
POS and QR ordering talk to each other - no duplicate entry, no confusion, no downtime.
WiFi works like it should - the team and guests stay connected without dropouts.
Handheld ordering speeds up service - servers take orders and payments on the spot, freeing them up to upsell and keep tables turning.
Branded QR ordering fits the venue’s personality - guests can order from their phone in seconds, and it feels like part of the Bermondsey experience.
The Impact
Faster service - reduced wait times, especially during busy events.
Happier team - less time fighting tech, more time focusing on guests.
Increased upsells - handhelds and better workflows give staff more time to recommend premium drinks.
Clear visibility for the GM - real-time sales and performance data, without chasing three different systems.
“Before, every shift was a guessing game. Now, I can see exactly what’s happening, the team aren’t stressed, and the systems just work. It’s night and day.”
— General Manager, Bermondsey Bar & Kitchen
