Hospitality Is Broken (and what can be done about it)
If you work in hospitality, you already know the story. Burnout, high turnover, understaffed shifts, and relentless pressure, it’s all become the norm. The industry that once thrived on passion and connection now feels like a never-ending grind, leaving operators and teams tired, stretched thin, and struggling to keep up.
The truth is, hospitality is broken. But here’s the thing: it doesn’t have to be this way. At Preshift, we believe the problems we see aren’t just bad luck or a sign of the times, they’re a signal that something needs to change, fast.
Operators Deserve Better Tools
Running a hospitality business is hard. Really hard. But too often, operators are stuck using outdated or overly complicated tech, patchy systems, and manual processes that eat up time and energy. This kind of friction makes it harder to focus on what truly matters: delivering great experiences and leading your team.
We believe operators deserve tools that actually make life easier, software and systems designed specifically for hospitality, built to streamline scheduling, communication, inventory, and everything in between. Tools that work with you, not against you.
Better tools mean fewer headaches, more clarity, and time back in your day to focus on growth and innovation.
If you’ve ever heard Mo, our Founder, talk about hospitality, you’ve heard this one:
“Managers should be on the floor, not behind a laptop.”
Eye-roll… but also, he’s right.
Teams Need Real Training
Your staff are the heart and soul of your business. But hiring the right people isn’t enough if they don’t get the support and training they need to thrive.
Too many hospitality businesses treat training as a checkbox, a quick induction before sending new hires out to sink or swim. That approach sets teams up for frustration and turnover.
We believe teams need ongoing, practical training that builds real skills and confidence. Training that helps every team member understand their role, connect with your business values, and grow in their career.
When your team feels supported and empowered, they perform better, and they stay longer.
We believe this so deeply that we’ve even written a whole blog post on it…
Growth Starts With Systems and Support
It’s tempting to think that growth in hospitality is all about getting likes on social media or adding new locations. But without the right systems and support in place, growth quickly becomes chaotic and unsustainable.
Solid systems, from how you manage shifts to how you track sales and expenses, create the backbone of a scalable business. Combine that with ongoing support that helps operators solve problems, adapt to challenges, and stay focused, and you’ve got a recipe for real, lasting growth.
At Preshift, we help businesses build those systems and provide the support needed to take the next step, without burning out along the way.
From Tired to Thriving
We’re passionate about turning the tide for hospitality. Preshift exists to help businesses move from tired, stressed, and overwhelmed, to thriving, confident, and in control.
If you’re feeling the strain, know this: you’re not alone. And there’s a better way.
Our mission is to equip operators with better tools, train teams the right way, and build systems that support growth, because hospitality deserves better. You deserve better.
Ready to make the shift? Let’s talk about how Preshift can help you build a hospitality business that works for you, your team, and your future. Let's get you thriving!
