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duplicate tickets at the bar
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Preshift Tech
Bermondsey Bar & Kitchen
POS replaced. QR fixed. WiFi rebuilt. Service back on track.
TypeSingle-site bar and kitchen
SitesBermondsey, London
EngagementTech audit + full stack swap + ongoing support
01 · the challenge
The challenge
Bermondsey Bar & Kitchen had everything going for it. Buzzing location, strong menu, a drinks list people came back for, a steady flow of guests through the door. Behind the scenes, the tech was the thing slowing service down. A POS that hadn't been designed for restaurants in the first place: limited features, clunky workflows, no clean way to handle the mix of dine-in, events and high-volume bar service. A QR ordering system that didn't keep up: guests scanned and ordered, then waited 45 minutes for a ticket that never reached the bar, or watched the same order print three times. WiFi that dropped out enough times in a shift to become its own staffing problem. And a vendor chain where every supplier blamed the next one and nobody owned the fix. The result was slow service, missed upsells, stressed staff, and an ops team running a full-time tech support line on top of their actual jobs.
02 · the approach
How we approached it.
- 01
Full tech audit first
Mapped every system in use, every integration point, every place service was breaking down. Documented the gaps before pitching a single fix, so the plan landed in priority order, not vendor order.
- 02
POS replaced with a hospitality-first system
Moved to Lightspeed Commerce: workflows built for restaurants, faster on the till, restaurant-specific setup, clean integration with the rest of the stack. End of the round-trip workarounds the team had been running for months.
- 03
QR ordering rebuilt on Storekit
Branded, fast, no app download, no crashes. Order goes from the guest's phone to the bar's printer with no detour and no duplicate tickets. Looks like part of the Bermondsey experience, not a third-party widget bolted to the table.
- 04
WiFi rebuilt from the ground up with CaptiveWiFi
High-speed network sized for guest + staff load with a backup link so a single failure doesn't take service down. The dropouts that used to land every shift stopped landing.
- 05
24/7 support with Eposibility behind us
The ops team had been burned enough times to be cautious about a wholesale change. We sat alongside Eposibility on day-one and stayed sat there afterwards. They've called us in the middle of service since, and we've picked up.
03 · the results
The results.
Real-time
sales + performance for the GM
Faster
service through busy events
POS and QR ordering talk to each other now. WiFi works the way the menu describes it. Handhelds let servers take orders and payments at the table, freeing them up to upsell. The GM gets real-time sales and performance data without chasing three different dashboards. Faster service through events, less time fighting the tech, more time on the floor. Selected for this page because it's the cleanest example of the work we do most often: a venue with the fundamentals already right, held back by a stack that wasn't fit for purpose.
“Before, every shift was a guessing game. Now, I can see exactly what's happening, the team aren't stressed, and the systems just work. It's night and day.”
whenever you're ready
Let's talk about your tech.
Half an hour on Zoom or in person. We'll show up with questions, not a slide deck.