POS contract auto-renewed.
£6,400 missed.
Eighteen-month term. Fourteen percent price hike. The renewal email was buried three weeks ago. Nobody on your team noticed until finance flagged the invoice.
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Your tech stack. Off your plate.
Preshift Tech runs the technology behind UK multi-site hospitality and retail operators. Vendors, contracts, support, new-site rollout. Senior team, day one. So head office can run the business.
250+
sites managed
19 min
average ticket resolution
24/7
support SLA
Day 30
have a clear understanding of your tech
01 ·What we manage
Your whole tech stack, off your plate.
Three areas. We can take all of it, or pick what fits. Senior team, day one.
Vendors + contracts
- POS, payments, hardware, broadband, security cameras
- Renewal calendar with 90-day alerts
- Competitive tenders + commercial negotiation
- Integration map across the stack
- Vendor escalation, 24/7
Support + uptime
- 24/7 break-fix support on WhatsApp + email, no phone tree, no robots
- 19-minute average ticket resolution
- Printers, prices, payments: the things that stop a service
- Weekly support summary, monthly check-in
- Senior engineer escalation, 24/7
Build + rollout
- New-site openings, end-to-end
- POS migrations + workforce platform changes
- RFP / vendor tender management
- Integration builds (POS ↔ CRM ↔ loyalty ↔ payroll)
- 30-day snag window on every project
02 ·The reality
Sound familiar?
If you've run more than three sites, this is your tech stack today.
Printer offline at 7pm.
Service paused.
GM is on hold with a vendor who doesn't know your setup. Kitchen tickets stuck on the rail. Covers walking out. The fix is the same one you ran last month.
Loyalty live, reports broken.
Three weeks unnoticed.
Integration silently failed. Repeat-visit data hasn't synced since the platform update. Nobody owns the integration map. Vendor blames vendor.
Ops Director firefighting tickets.
40% of their week.
GMs raise issues to head office. Head office triages, escalates, follows up. Strategy work pushed to the weekend, again.
03 ·When something breaks
Printers. Prices. Payments.
The three things that stop a service. WhatsApp or email, 24/7, straight to a human, no phone tree, no robots.
Printers down
Kitchen tickets stuck on the rail at 7pm. Message us, human reply within minutes.
Driver issue, queue jam, network drop or a hardware fault, we know the fix sequence cold. Most printer faults resolved inside 19 minutes. If the unit's dead, replacement on next-day SLA with the vendor.
Prices wrong
Wrong PLU at the till. Broken happy-hour. Mis-mapped modifier. We push the fix while the queue waits.
Live access to your POS catalogue. Edits go in remotely, we verify the till takes them, GM moves on. Pricing logic, schedules, modifier groups and discount stacks, same channel, same SLA.
Payments down
Card terminal offline. Covers about to walk. One message, we route around it.
Terminal restart, gateway escalation, fallback to a backup acquirer if needed. We hold the vendor relationship so escalation skips the queue. 19-minute average across all three Ps.
WhatsApp + email only, no phone support, no IVR, no "please hold". Nineteen minutes is our 2025 average across all printer, prices and payments tickets. You see the numbers weekly.
04 ·Ways to engage
Three ways to engage.
Reactive support per site from £279. Fully managed from £3,995/mo. Enterprise bespoke for 15+ site groups. Fixed-fee projects available alongside any tier. All prices ex VAT.
Reactive support · per site
Lite.
Reactive trading hours tech support. Up to 10 pieces of tech managed per site. Sized for 3-5 site operators who need one team to tie all the tech together, not a full tech department.
£2,495 one-off onboarding (audit, vendor handover, support takeover). Month-to-month, 30 days' notice.
- Tech support, trading hours - one point of contact
- Up to 10 pieces of tech managed per site
- Fully system audit, onboarding and off boarding
- Tech stack updated, menus managed, recipes built, data verified
- Weekly Monday report highlighting all tickets, and full traceability
- No senior eyes, no stack review or strategy, no cost benchmarking. Step up to Growth.
From
£279/site/month · min 3 sites
Most picked
Fully managed · the tech department
Growth.
We become your tech department. GMs phone us, not you. 24/7 support, full vendor management, new-site rollouts and cost-saving deltas baked in. Dedicated senior London lead.
Indefinite ongoing engagement, month-to-month, 30 days' notice. Pricing scales with group size and stack complexity.
- Senior London team, day one. Dedicated account lead.
- Unlimited tech pieces managed across the group
- 24/7 break-fix support (WhatsApp + email, 19-min average resolution)
- Full vendor + contract management AND active renegotiation
- Weekly support summaries, monthly check-in
- New-site rollout capacity included. No extra fees.
- Preshift Reports Core included: COGS, labour, flash P&L, reviews, logbook
- Quarterly stack review + cost benchmark
- Quarterly business review with cost-saving deltas
- Direct vendor escalation, 24/7
- POS migrations and vendor tenders within scope
From
£3,995/month
Group-wide · 15+ sites
Enterprise.
Fifteen or more sites, multi-brand, or PE-backed. Dedicated senior account lead, group-wide infrastructure, board reporting.
Bespoke scope, priced to your group size, brand count and depth of governance.
- Dedicated senior account lead
- Group-wide tech infrastructure + governance
- Multi-brand, multi-region rollouts
- Tier-1 vendor relationships, escalation 24/7
- Board + investor reporting cadence
- M&A integration when you bolt on a new brand
- Custom integration builds (HRIS, ERP, BI)
- Quarterly executive review with the founders
Pricing
Bespokescoped to your group
or, one-off
Tech project · fixed scope
Fixed-scope project.
Focused, fixed-fee work for operators who don't need a full retainer. We scope, deliver, and step out.
Pricing
Custom per scope
Typical scopes
- POS migration
- New-site opening
- Vendor tender (RFP)
- Integration build (POS ↔ CRM ↔ payroll)
- Stack audit + cost benchmark
- Loyalty platform rollout
05 ·Preshift versus hiring internally
Senior expertise. Without the salary.
What head office actually pays for in-house tech leadership at this scale, and what doing it yourself really costs.
Internal Head of Tech
£125–175k
/year, all-in
Senior in-house Head of Tech in London hospitality, fully loaded (salary, NICs, pension, equipment, recruitment). 2026 Glassdoor 75th–90th percentile with 25% on-cost loading.
- One person's capacity
- 3–6 month hire process
- Recruitment fees, pensions, NICs
- Single point of failure if they're sick or on holiday
Preshift Tech
From £3,995
/month · scoped to group and stack
Senior team day one. Per-site reactive support from £279/site. Fully managed from £3,995/mo. Enterprise bespoke for 15+ site multi-brand groups. Smaller groups start on Lite per-site; PE-backed portfolios sit on Enterprise.
- Whole senior team behind your account
- Onboard in 2–4 weeks
- Operational report included
- No long contracts. No obligations.
DIY in head office
40%
of an Ops Director's time
- Auto-renewals nobody catches (£10–50k each)
- Vendor lock-in compounds quietly
- GMs queueing up support tickets
- Stack grows; nobody owns the strategy
06 ·How it works
Audit, onboard, run.
Audit
Full tech audit. Every platform, every contract, every cost line. Plain-English findings within 14 days.
Onboard
We take over vendor relationships, credentials and support. Your team no longer has to scroll through endless items, juggle duplicate platforms or wait for a vendor portal to load. They get time back to actually run the business.
Run
Weekly reports on support tickets, impacts and questions raised. Monthly check-ins. Quarterly cost-saving reports. 24/7 SLA. No long contracts.
07 ·Real receipts
Pounds saved. Stacks consolidated.
Three real groups. Three real numbers. Click through for the workings.
Preshift Tech + Marketing
Birdhouse Group
£47K saved · 30,000 customers found
POSPaymentsCRMMulti-venue
Preshift Tech
Livelyhood Pubs
18 vendors consolidated to 8
Multi-siteTroncConsolidation
Preshift Tech
Bermondsey Bar & Kitchen
POS replaced · QR fixed · WiFi rebuilt · service back on track
LightspeedStorekit QRWiFi24/7 support
08 ·FAQ
Things operators ask.
What's the difference between the tiers?+
Lite (from £279/site/mo, min 3 sites) is business-hours tech support and senior eyes on the stack, up to 10 pieces of tech per site. No reports, no stack review, no cost benchmarking. Growth (from £3,995/mo) is fully managed: we become your tech department, 24/7 support, Reports Core, quarterly stack review and cost benchmark, vendor renegotiation, new-site rollout capacity included, unlimited tech pieces. Enterprise is bespoke for 15+ site groups, multi-brand or PE-backed.
Is there an onboarding fee?+
Lite has a one-off £2,495 onboarding fee covering the day-one audit, vendor handover and support takeover. Growth and Enterprise absorb onboarding into the retainer, no separate fee. All tiers are month-to-month with 30 days' notice. No long contracts.
How do GMs contact support?+
WhatsApp or email. One team, one inbox, no phone tree, no IVR, no robots, straight to a human. Average reply within minutes, 19-minute average resolution across printers, prices and payments. Available 24/7 on every tier from Lite up.
How quickly can you onboard us?+
Two to four weeks typically. Audit week one, vendor relationships week two, support takeover weeks three to four.
What if we want to leave?+
On a retainer, 30 days' notice. We hand back credentials, contracts and relationships in full. No retention tactics.
Can we keep our existing IT support?+
Yes. We sit above day-to-day IT, owning strategy and vendor relationships. We coordinate with your existing providers.
Do you do one-off projects?+
Yes. POS migrations, new-site openings, RFP-led tenders, integration builds. Fixed-fee, scoped per project, defined start and end. Available standalone or attached to any retainer tier.
What size of operator do you work with?+
Single venues through to 100+ site groups. Bermondsey Bar & Kitchen is a single site. Birdhouse Group is six London venues. Livelyhood Pubs is a London pub estate. Wenzel's is 108 sites. Tech Lite has a minimum of 3 sites; Growth and Enterprise have no upper limit. The receipts above are deliberately a single venue, a multi-venue group and a multi-site estate, so you can see the work at each scale.
What savings can we typically expect?+
Depends on what you walk in with, but we will show working before you sign anything. Birdhouse Group landed £47,000 of first-year savings across card processing fees, labour optimisation and renegotiated contracts. Livelyhood consolidated from 18 vendors to 8. Bermondsey moved off a non-restaurant POS to a hospitality-first stack and stopped the duplicate-ticket problem that was eating service. The Day-1 stack audit usually identifies the savings before you commit to a retainer.
Can we speak to a current customer?+
Yes. We will connect you with an operator at a similar scale to yours once we have agreed scope. The case studies above are a starting point; reference calls are arranged from the call we have together.
09 · whenever you're ready
Let's talk about your tech.
Half an hour on Zoom or in person. We'll show up with questions, not a slide deck.